GET STARTED

0$

Redirection to the technical assistance portal

EXHILA

Troubleshooting manageable by the client

Field Required to Continue

Next Step

1.1 The device does not turn on.

The touchscreen display does not light up, it remains disactivated.


Make sure the cable is properly plugged into the machine and into the power outlet.

I solved it, thank you
Field Required to Continue

Next Step

3.1 Inside the cooling circuit there are air bubbles that do not allow the liquid to circulate properly.


I solved it, thank you
Field Required to Continue

Next Step

2.1 The touchscreen display appears to be on.

There is no response when typing or selecting commands.


Turn the device off and wait for two minutes. Then turn it back on.

I solved it, thank you
Field Required to Continue

Next Step

3.2 There is not enough liquid inside the cooling circuit.


I solved it, thank you
Field Required to Continue

Next Step

1.2 The device does not turn on.

The touchscreen display does not light up, it remains disactivated.


Make sure the cable is working properly by connecting another electronic device.

I solved it, thank you
Field Required to Continue

Next Step

1.3 The device does not turn on.

Il display touchscreen non si illumina, rimane disattivato


I solved it, thank you
Field Required to Continue

Next Step

1.4 The device does not turn on.

The touchscreen display does not light up, it remains disactivated.


Check the integrity of the fuses with the machine disconnected from the power supply. Open the special compartment located near the power socket. Carefully check that the fuse is not blown or that the wire inside is not broken.

I solved it, thank you
Field Required to Continue

Next Step

2.2 The touchscreen display appears to be on.

There is no response when typing or selecting commands.


Make sure there is no external pressure on the display monitor.

I solved it, thank you
Field Required to Continue

Next Step

4.1 Low level of suction


I solved it, thank you
Field Required to Continue

Next Step

Flow Alarm

Troubleshooting manageable by the client

Field Required to Continue

Next Step

MDA

Troubleshooting manageable by the client

Field Required to Continue

Next Step

5.1 The crystals are not projected onto the skin


In operating mode and with vacuum at minimum intensity, place the suction hole of the head on a dark coloured sheet of paper. Apply pression so that the system goes under pressure and there are no suction leaks. Verify that the colour is removed after 30 seconds of emission.

I solved it, thank you
Field Required to Continue

Next Step

5.2 Check the crystal container


I solved it, thank you
Field Required to Continue

Next Step

5.3 Check the transparent head


I solved it, thank you
Field Required to Continue

Next Step

6.1 The handpiece does not emit ultrasonic energy, the patient does not hear any hissing sound in the ear canal.


I solved it, thank you
Field Required to Continue

Next Step

6.2 Check the ultrasound intensity


I solved it, thank you
Field Required to Continue

Next Step

5.5 Remove the loading container


Remove the loading container from its location and empty it. Check that the hole at the base of the flexible spout is free from obstructions. If necessary, use toothbrush to clean it.

I solved it, thank you
Field Required to Continue

Next Step

4.2 Check the tanks


Check that the tanks are in contact with the rear of the machine and that the clamping bush is screwed

I solved it, thank you
Field Required to Continue

Next Step

4.3 Check the tubes of the handpiece


Check that the tubes of the handpiece are correctly inserted in the connectors on the front of the machine

I solved it, thank you
Field Required to Continue

Next Step

4.4 Check the transparent heads


Verificare che la testina trasparente sia correttamente inserita e copra l'O-ring guarnizione per serraggio.

Ho Risolto, Grazie
Field Required to Continue

Next Step

4.5 Check the filter


Check that the filter in the connector of the crystal deposit is clean. If the filter is obstructed it can be blown or it needs to be replaced.

I solved it, thank you
Field Required to Continue

Next Step

5.4 Check that the head is completely disconnected


Check that the head is completely disconnected from the handpiece and check that the smaller hole through which the crystals pass is free from obstructions. If necessary, remove obstruction with a needle.

I solved it, thank you
Field Required to Continue

Next Step

5.6 Check the Inlet/Outlet tubes


I solved it, thank you
Field Required to Continue

Next Step

Osmo

Troubleshooting manageable by the client

Field Required to Continue

Next Step

6.3 Check if there's tuning possibility.


I solved it, thank you
Field Required to Continue

Next Step

6.4 Check that the handpiece connector is correctly inserted into the machine socket.


I solved it, thank you
Field Required to Continue

Next Step

7.1 Enriched oxygen. There is no oxygen emission (puff)


I solved it, thank you
Field Required to Continue

Next Step

7.2 Check the outlet tube


I solved it, thank you
Field Required to Continue

Next Step

The final estimated price is :

Enter your personal details and you will be redirected to the technical assistance portal, where you can open a ticket and be contacted by a Biotec Italia specialist technician
You will be redirected to your personal account Biotec Italia

Summary

Description Information Quantity Price
Discount :
Total :

SUBMIT