GET STARTED

0$

Redirection to the technical assistance portal

ELITE

Troubleshooting manageable by the client

Field Required to Continue

Next Step

1.1 The device does not turn on

The touchscreen display does not light up, it remains disactivated.


Make sure the cable is properly plugged into the machine and into the power outlet.

I solved it, thank you
Field Required to Continue

Next Step

3.1 Inside the cooling circuit there are air bubbles that do not allow the liquid to circulate properly.


I solved it, thank you
Field Required to Continue

Next Step

2.1 The touchscreen display appears to be on.

There is no response when typing or selecting commands.


Turn the device off and wait for two minutes. Then turn it back on.

I solved it, thank you
Field Required to Continue

Next Step

3.2 There is not enough liquid inside the cooling circuit.


I solved it, thank you
Field Required to Continue

Next Step

1.2 The device does not turn on

The touchscreen display does not light up, it remains disactivated.


Make sure the cable is working properly by connecting another electronic device.

I solved it, thank you
Field Required to Continue

Next Step

1.3 The device does not turn on

The touchscreen display does not light up, it remains disactivated.


I solved it, thank you
Field Required to Continue

Next Step

1.4 The device does not turn on.

The touchscreen display does not light up, it remains disactivated.


Check the integrity of the fuses with the machine disconnected from the power supply. Open the special compartment located near the power socket. Carefully check that the fuse is not blown or that the wire inside is not broken.

I solved it, thank you
Field Required to Continue

Next Step

2.2 The touchscreen display appears to be on.

There is no response when typing or selecting commands.


Make sure there is no external pressure on the display monitor.

I solved it, thank you
Field Required to Continue

Next Step

4.1 Suction


I solved it, thank you
Field Required to Continue

Next Step

Flow Alarm

Troubleshooting manageable by the client

Field Required to Continue

Next Step

Sub CTR

Troubleshooting manageable by the client

Field Required to Continue

Next Step

5.1 The handpiece does not create thermal energy on the skin


Check the application mode: in ablaze mode the adhesive electrode must be connected to the patient's back and the handpiece will act as a capacitive electrode. In the endodhape mode make sure the electrodes for closing the electric arc are positioned on the tip of the handpiece. In this case the electrode on the body is not required.

I solved it, thank you
Field Required to Continue

Next Step

5.2 Check the plate cable


When using the handpiece in ablaze mode, make sure the plate cable connector is properly connected to the socket on the rear of the machine.

I solved it, thank you
Field Required to Continue

Next Step

5.3 Check the pedal cable


Check that the pedal cable connector is correctly inserted in the socket in the rear of the machine.

I solved it, thank you
Field Required to Continue

Next Step

Flash CTR e Fractional RF

Troubleshooting manageable by the client

Field Required to Continue

Next Step

6.1 No or reduced suction


I solved it, thank you
Field Required to Continue

Next Step

6.2 Check the container


Make sure the fluid container in the rear of the machine is firmly screwed on and that the clamping O-ring is present.

I solved it, thank you
Field Required to Continue

Next Step

6.3 Check the woolen filter


Check that the woolen filter is new and correctly positioned inside the hole.

I solved it, thank you
Field Required to Continue

Next Step

Sonobeat

Risoluzione Problemi gestibili dal cliente

Field Required to Continue

Next Step

7.1 The handpiece does not create thermal energy on the skin.


Check the application mode: in ablaze mode the adhesive electrode must be connected on the patient's back and the handpiece will act as capacitive electrode.

I solved it, thank you
Field Required to Continue

Next Step

8.1 The handpiece does not emit ultrasonic energy, the patient does not hear any hissing sound in the ear canal.


I solved it, thank you
Field Required to Continue

Next Step

Endolase Sub RF

Troubleshooting manageable by the client

Field Required to Continue

Next Step

11.1 Laser does not emit


I solved it, thank you
Field Required to Continue

Next Step

5.4 Verify the pedal


Verify that the pedal has fully passed when radio frequency delivery is required.

I solved it, thank you
Field Required to Continue

Next Step

6.4 Check the O-ring


Check that the sealing O-ring is present on the cup.

I solved it, thank you
Field Required to Continue

Next Step

6.5 Check for the presence of product inside the suction ducts.


Check for the presence of product inside the suction ducts. In case of residues, remove them from the fluid containers. Then proceed with cleaning the air ducts.

I solved it, thank you
Field Required to Continue

Next Step

7.2 Check plate cable


In ablaze mode, make sure the plate cable connector is correctly plugged into the socket in the rear of the machine.

I solved it, thank you
Field Required to Continue

Next Step

7.3 Check the pedal cable


Check that the pedal cable connector is correctly inserted in the socket in the rear of the machine.

I solved it, thank you
Field Required to Continue

Next Step

7.4 Verify the pedal


Verify that the pedal has fully passed when radiofrequency delivery is required.

I solved it, thank you
Field Required to Continue

Next Step

8.2 Check the ultrasound intensity


Check that the ultrasound intensity level is set to the values as per protocol.

I solved it, thank you
Field Required to Continue

Next Step

8.3 Check if there's Tuning possibility.


I solved it, thank you
Field Required to Continue

Next Step

9.1 Suction


I solved it, thank you
Field Required to Continue

Next Step

10.1 Check that the intensity is sufficiently high.


I solved it, thank you
Field Required to Continue

Next Step

10.2 Check that the suction ring is correctly inserted and positioned.


I solved it, thank you
Field Required to Continue

Next Step

12.1 In operating mode, the applicator does not reach the desired cooling temperature within 5-10 minutes.


I solved it, thank you
Field Required to Continue

Next Step

CFU

Troubleshooting manageable by the client

Field Required to Continue

Next Step

13.1 The handpiece does not emit ultrasounds


I solved it, thank you
Field Required to Continue

Next Step

13.2 Check intensity level


Check intensity level and place gel on the membrane keeping the handpiece in a vertical position

I solved it, thank you
Field Required to Continue

Next Step

14.1 Perforated membrane. Smoke is released from the membrane at the tip of the handpiece.


I solved it, thank you
Field Required to Continue

Next Step

Face Form e BioShape

Troubleshooting manageable by the client

Field Required to Continue

Next Step

15.1 In operating mode, the applicator does not reach the desired cooling temperature within 5-10 minutes.


I solved it, thank you
Field Required to Continue

Next Step

16.1 Check the woolen filter


Check that the woolen filter is new and correctly positioned inside the hole.

I solved it, thank you
Field Required to Continue

Next Step

16.2 Check the container


I solved it, thank you
Field Required to Continue

Next Step

16.3 Check the O-ring


Check that the sealing O-ring is present on the cup.

I solved it, thank you
Field Required to Continue

Next Step

16.4 Check for the presence of product inside the suction ducts.


Check for the presence of product inside the suction ducts. In case of residues, remove them from the fluid containers. Then proceed with cleaning the air ducts.

I solved it, thank you
Field Required to Continue

Next Step

17.1 During operative phase, the patient does not feel the currents.


Check that the applicator is correctly positioned on the treatment area, and that the fold of fat is correctly inserted into its cavity.

I solved it, thank you
Field Required to Continue

Next Step

The final estimated price is :

Enter your personal details and you will be redirected to the technical assistance portal, where you can open a ticket and be contacted by a Biotec Italia specialist technician
You will be redirected to your personal account Biotec Italia

Summary

Description Information Quantity Price
Discount :
Total :

SUBMIT